Free Soap Saver Bag with Orders Over $60 Plus Free Shipping Over $100

FAQ's

Is Apple & Radish still open during the COVID-19 pandemic?

YES! The physical shop is open and we are always open for business by online order. 

You can order online as normal and we will post your order to you as long as Australia Post is operating and we are not in lockdown. 

Online Shopping For Locals

Free Local Pickup

For locals who usually shop instore, you can choose 'Free Local Pickup' s your shipping option at the checkout. This will waive the delivery fee so you can collect your parcel from the store within 24 hours (often less). 

When and Where Do I pickup my Goodies?

If you have ordered using Free Local Pickup you will receive a message when your order is ready for collection. This may take up to 24 hours after placing your order but is often less. You can then collect your order from the shop whenever it is convenient for you. If you'd like to collect outside of normal trading hours, just let me know and I can leave it in a dry, safe place for you outside. 

HOW SOON WILL MY ORDER BE SENT?

Your goodies will be carefully and lovingly wrapped and delivered to the post office within three business days of your order.

Sometimes, but not often, we run out of something or we are waiting on a delivery of ingredients to make a fresh batch and there might be a slightly longer delay. In that case, you will be notified as soon as possible to discuss your options...eg are you happy to wait a few more days or prefer to choose a substitute product?

 

SHIPPING

We post our products all over Australia and overseas.

The cost of shipping or postage is free for orders over $100 or a flat rate fee of $9.95 for all other orders. 

You can also choose express postage at the checkout if you prefer.

All parcels come with a tracking number from Australia Post.

*Due to the COVID-19 pandemic, Australia Post is taking longer than usual to deliver parcels. Please note that the quoted shipping times may not be accurate at this time.  

 

INTERNATIONAL SHIPPING

Yes we do send parcels internationally. 

Your shipping rate is calculated at checkout.

It’s your responsibility to know the specific import restrictions for your country. Things like Beeswax Wraps may be problematic in some countries. If your package is refused or destroyed, Apple & Radish won’t be able to refund your order or offer a replacement at no charge. You are also responsible for any customs/tax duties or limitations associated with your country.

Does Katrina Make Everything?

Katrina makes all the soaps, shampoo bars, face creams and body products herself. Drawing from her extensive knowledge of natural products from a previous career as a naturopath, science degree, love of nature and her unstoppable creativity, Katrina makes all of these by hand in small batches from the highest quality natural products.

She is constantly thinking up new ideas for products and listening closely to her lovely customers for what they need and want most. 

Due to the ever growing demand, she now has a helper to assist with sewing aprons, shower caps and zero-waste items. Everything is designed personally by Katrina and made by hand locally.

How Do The Rewards Work?

Every purchase with Apple & Radish online earns you points which you can redeem for gifts and treats!

You can also use your points to have trees planted on your behalf. Actual live trees on our acreage property here on Tamborine Mountain. We are regenerating our land to native rainforest to provide sanctuary for wildlife, plants and insects and you can be part of it!

There are other ways to earn points too....sharing on social media, creating an account, referring friends and more...

The more points you earn, the more rewards and TREES we can provide!

To See How Many Points You Have:

Click the Check Rewards tab at the bottom left to check your points and redeem rewards (or to start earning rewards). You may also receive an email from time to time with your point status. 

To Redeem a Reward:

1. To redeem a reward you must first get your unique reward code.

2. You then use that code at checkout.

If the reward is for a free product, add the product to your cart first before checking out.

You get your reward code by clicking Redeem on the reward you choose (as long as you have enough points for that reward).

A unique reward coupon code is generated and displayed, ready for you to use at checkout.

You can use your discount code now, or save it for later. You can view your unused codes at any time in the Rewards widget.

Once you use the code, it will be removed from your account.

Can I claim more than one code or reward at a time?

Unfortunately, no. Only one reward, discount or code can be claimed at any one time whether that's a reward code or a storewide discount. 

If the reward is for a free product, add the product to your cart first before checking out.

When you are ready to checkout, click through to your shopping cart. (You can also check your rewards here by clicking on the rewards widget and then go back and add products if needed).

Once at the checkout page, simply enter your unique coupon code into the Discount Field and click Apply. The discount will be applied to your gift or treat.

Your job now is to enjoy everything to the max!

 

RETURNS

We offer a 100% happiness guarantee. If you are not satisfied with your products, please let us know as soon as possible. We will do everything we can to make things right including a full replacement or refund. 

A Different Question?

If you have another question that is not been answered here, feel free to text me on 0437 041 830 or send a message through the Apple & Radish Facebook Page.